At Camila Journey, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be in its original condition, unused, and with all original packaging and tags intact.
- Returns must be initiated within 7 days from the date of delivery.
- Items that are damaged due to misuse, improper handling, or wear and tear are not eligible for return.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [[email protected]] within 7 days of receiving your order, providing your order number and reason for return.
- Approval & Instructions: Once your request is approved, we will provide return instructions.
- Return the Item: The item must be shipped back within 3 days after receiving our return instructions.
- Inspection & Processing: Once received, our team will inspect the product. If it meets the return criteria, we will proceed with a refund or exchange.
3. Refund Process
- Approved refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- Refunds will be issued via the COD Cash-on-delivery, based on your preference.
4. Non-Returnable Items
We do not accept returns or refunds for:
- Used, damaged, or altered products.
- Personalized or customized items.
- Clearance or final sale products.
5. Exchange Policy
- Exchanges are subject to stock availability.
- If the requested item is unavailable, you may choose a different item of equal value or request a refund.
6. Contact Us
For any return or refund inquiries, please contact us at [email protected].