At Camila Journey, we strive to provide high-quality luggage bags, travel tech, and fishing gear to enhance your journeys. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be in its original condition, unused, and in its original packaging with all tags and accessories included.
- A return request must be initiated within 7 days of delivery.
- The product must not be damaged, altered, or show signs of wear and tear.
2. How to Initiate a Return
To start a return, follow these steps:
- Submit a Request: Contact us at [[email protected]] within 7 days of receiving your order with your order number and reason for return.
- Approval & Instructions: Once approved, we will provide return shipping instructions. The item must be shipped within 3 days after receiving our return confirmation.
- Inspection & Confirmation: Upon receiving the returned item, our team will inspect it and confirm if it meets the return eligibility criteria.
3. Refund Process
- If the return is approved, refunds will be processed within 5-7 business days after we receive and inspect the item.
- Shipping fees (if applicable) are non-refundable.
4. Non-Returnable Items
We do not accept returns or refunds for:
- Used, damaged, or altered products.
- Personalized, customized, or clearance items.
- Products returned beyond the specified 7-day return window.
5. Exchange Policy
- If you receive a defective or incorrect product, you may request an exchange within 7 days of delivery.
- Exchanges are subject to stock availability. If the requested item is unavailable, you may choose another product of equal value or request a refund.
6. Contact Us
For any refund or return inquiries, please contact us at [email protected].